Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Patient Access
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription from the pharmacy 72 hours after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
FAQs
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
Visit the or phone our Reception on: 01709 560005
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
How do I get rid of old medications?
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
Prescription charges
Find out more about prescription charges (nhs.uk).
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need more than one prescription item a month.
NHS charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.65
- 12-month prepayment certificate (PPC): £111.60
- 3-month PPC: £31.25
If you will have to pay for more than Three prescription items in three months, or more than 12 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public – Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
Repeat Prescriptions
Requests for repeat prescriptions are not accepted over the telephone. You can request your repeat prescription by posting the counterfoil in the box provided in the Waiting Room, by sending in the counterfoil by post or on-line through our patient on-line service (please bring ID with you to apply)
Please ensure you have ticked the items required in the relevant boxes. Please allow three working days for processing.
If you would like your prescription to be returned to you by post, please enclose a stamped addressed envelope.
Prescriptions can also be sent electronically to a pharmacy of your choice . This makes it very convenient and safe . We can also organise repeat prescribing. This is best done after a medication review, we can organise your repeat prescription to automatically be received by the pharmacy every month until your next medication review . This can only be done for medications that you need every month and at the moment cannot be done for controlled drugs. If you require further information please contact Reception.
Emergency Prescriptions
Very occasionally emergency prescriptions may be necessary, following a hospital attendance or contact with another health care professional. Please telephone Reception giving details and the appropriate member of staff will in most cases contact you by telephone to deal with it.
Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
We aim to process prescriptions within 48 hours but cannot guarantee this.